How Ticketless Parking Improves Customer Experience and Revenue

If there’s one thing drivers want today, it’s convenience. From shopping to dining to transport, people expect quick and simple ways to move through their day. Parking is no different. As more Australians rely on mobile payments and automated access, operators are moving away from outdated machines and embracing ticketless parking systems.

Ticketless and contactless parking refer to related but distinct aspects of the modern parking experience. Ticketless parking removes the need for a physical paper ticket altogether, while contactless parking removes physical touchpoints such as cash handling, card insertion or interacting with payment machines. Together, they create a smoother, faster and more reliable experience for both drivers and car park operators.

This shift isn’t just about keeping up with expectations. It’s also helping operators reduce costs, ease congestion and improve revenue accuracy. Here’s how ticketless parking systems are delivering real benefits across Australian car parks.

‍

A Faster, Smoother Entry and Exit for Drivers

In a traditional car park, the friction starts at the entry. Drivers roll up, stop, press a button, wait for a ticket to print, then take it and keep it safe for later. If they drop it, misplace it, or it gets damaged, the exit becomes a headache — and it usually happens when they’re already in a rush.

Then at the other end, the exit is often where queues build. Drivers pull up, insert a ticket (sometimes the wrong way), wait for it to read, and hope they’re still within the free period. If the ticket doesn’t scan properly or they’ve overstayed, the whole lane can stall while payment is sorted out.

ParkEzi removes that friction by taking tickets out of the equation. Using licence plate recognition, vehicles can be identified automatically, so there’s no need to stop, press buttons, or handle paper tickets at entry.

At the exit, the screen displays an image of the vehicle so the driver can clearly confirm the correct car has been scanned. If the stay is within the free period, the boom gate opens automatically — no ticket handling, no “bad read” delays, and no guessing.

If payment is required, it’s still quick. Drivers can pay right there using contactless tap-to-pay, either with a credit card or a digital wallet. A QR code on the screen can also be scanned to access a digital receipt instantly.

For drivers, this means:

• Smoother entry with no button pressing or ticket collection

• No paper tickets to lose, damage, or insert the wrong way

• Faster exits, especially during peak periods

• Vehicle image confirmation at the exit screen for peace of mind

• Simple contactless payment when needed

• Instant access to a digital receipt via QR code

ParkEzi’s Express Pay and Scan & Go experience is designed to keep cars moving and make parking feel effortless from entry to exit.

Reduced Congestion and Shorter Wait Times

One of the biggest causes of congestion in car parks is the exit bottleneck. When every driver has to stop, tap, wait and then drive off, queues are inevitable.

Ticketless and contactless systems spread the payment process over time. Drivers can pay at their convenience, while walking back to their car or automatically as they exit. This keeps vehicles moving and reduces pressure at exit points.

The result is:

• Less idle time

• Smoother vehicle flow

• Shorter queues during peak periods

For high-traffic environments such as shopping centres, hospitals and hotels, this difference is immediately noticeable.

Lower Operating Costs for Car Park Owners

Traditional parking machines are costly to purchase and maintain. They require regular servicing, paper supplies, card reader repairs and frequent cleaning. Cash handling also introduces extra labour and security costs.

Ticketless parking systems streamline operations by reducing the amount of physical hardware on site. With fewer moving parts, there are fewer breakdowns and less maintenance required.

Operators benefit from:

• Reduced servicing costs

• Fewer equipment failures

• Less on-site intervention

• Lower long-term hardware expenses

Parkezi’s ticketless platforms are designed to minimise ongoing costs while improving reliability and performance.

More Accurate and Reliable Revenue Collection

Manual systems leave room for error. Tickets can be misread, machines can malfunction and transactions can go missing. Ticketless parking relies on digital verification, which significantly reduces these risks.

With cloud-based systems, every entry, exit and payment is logged in real time. Operators can access reports instantly and rely on accurate data for reconciliations and audits.

This leads to:

• Less revenue leakage

• Clearer audit trails

• More transparent financial reporting

Parkezi’s reporting tools provide clear visibility into revenue and occupancy trends, helping operators make informed decisions with confidence.

Flexible Payment Options That Suit Every Driver

One of the biggest advantages of ticketless and contactless parking is flexibility. Different drivers prefer different payment methods, and modern systems are designed to support that.

With Parkezi, drivers can choose to pay using:

• Tap-and-go cards

• Apple Pay or Google Pay

• QR code web payments

• Mobile checkout links

• Automatic licence plate payments

Giving drivers choice removes confusion and reduces friction. When parking feels easy, people are far more likely to return.

A More Modern and Trustworthy Image

Car parks are often the first and last interaction people have with a site. A smooth, ticketless experience feels modern and well managed. Long queues, broken machines and paper tickets create the opposite impression.

By upgrading to ticketless and contactless parking, operators show they value efficiency, convenience and customer experience. This strengthens trust and improves how the entire site is perceived.

Parkezi works with operators across Australia to modernise car parks using simple, user-friendly ticketless solutions that improve both satisfaction and revenue.

FAQs

1. What exactly is ticketless parking and how does it work?

Ticketless parking uses licence plate recognition to manage entry, exit and payment without issuing a physical ticket. Drivers can pay digitally, often through their phone or automatically, making the process faster and more convenient.

2. How is ticketless parking different from contactless parking?

Ticketless parking removes the need for a paper ticket, while contactless parking removes physical touchpoints such as cash or card insertion. Most modern systems combine both to create a seamless experience.

3. Does ticketless parking really improve the customer experience?

Yes. Drivers spend less time waiting, queues are shorter and there’s no stress around lost tickets or broken machines. This makes parking feel easier and more reliable.

4. Is ticketless parking suitable for busy locations?

Absolutely. High-traffic locations often see the biggest improvements, as faster flow and distributed payment reduce congestion during peak periods.

5. Do drivers still get a choice in how they pay?

Yes. Flexibility is a key benefit. Drivers can choose from multiple digital payment options, which makes the system more accessible and user friendly.

Why Ticketless Parking Is the Way Forward

If your car park is still relying on paper tickets or ageing payment machines, it may be time to rethink how drivers move through your site. Ticketless parking is no longer an added extra. It’s what customers expect.

If you’d like to explore how ticketless and contactless parking could work for your location, the team at Parkezi is always happy to help you find the right solution. Contact Parkezi today for your ticketless parking installation.

‍